Return and Refund Policy - Soul Food Factory NJ

Order Cancellations and Modifications

Refund Eligibility and Process
Exceptions and Non-Refundable Items
Contact Us for Assistance
Return and Refund Policy Content:
Order Cancellations and Modifications
At Soul Food Factory NJ, we strive to provide fresh, high-quality meals. If you need to cancel or modify your order, please contact us immediately.

Cancellations are accepted within 15 minutes of placing an order.
Once food preparation has started, cancellations may not be possible.
Refund Eligibility and Process
Refunds may be issued under the following conditions:

If an incorrect order is delivered.
If the order is not received due to an issue on our end.
If there is a quality concern that meets our refund criteria.
To request a refund, please contact us within 24 hours of your order delivery with proof of the issue (photos if applicable).

Exceptions and Non-Refundable Items
We do not offer refunds for:

Orders canceled after the preparation has begun.
Change of mind after receiving the order.
Delays due to external factors such as traffic or weather conditions.
Contact Us for Assistance
If you have any concerns about your order, please reach out to us.

Contact Information:
Address: 1967 Morris Ave, Union, NJ 07083, United States
Phone: (908) 258 0006